Delivery time for Items in stock is normally between 7 and 14 working days depending on when the customer’s order is processed, and the location the customer requires the order to be shipped to.
For Made to Order Items delivery times can vary between 10-20 working days from order date.
We ship by spanish national post service with tracking number and DHL. All shippings have charge:
10EUR - Europe Union countries
15EUR - Rest of Europe (not Europe Union)
50EUR - Asia, America, Australia, Africa, islands, all countries which are not in Europe/EU
Free Shipping for Orders over 400 EUR.
We ship to Ukraine every Saturday, it takes 3-4 days by ukrainian cargo service + ukrposhta. (15 EUR)
OSTEL aim to deliver the customer’s chosen items to the place and person of their choice, in perfect condition and in the shortest possible time. We provide delivery methods to ensure complete customer satisfaction. Please order with enough lead-time to prevent any loss or disappointment resulting from the delivery time. If the customer’s order cannot be delivered within the timeframe specified at the time the order is placed, we will notify the customer and try to rectify the situation as quickly as is practically possible. All new orders are deemed separate and each is treated individually.
